Damage During Shipment/Missing Mail/Non-Delivery/Mis-Delivery
We will require three (3) or more photos of the damage, including an additional photo of the packaging.
We will assess the damage and work with you to find a solution.
In the event that an item is returned to AdornedRusticDesigns for insufficient/incorrect address, buyer is responsible for all further shipping costs.
In the event that an item is marked as delivered and buyer claims non-receipt, buyer is responsible for contacting USPS and/or filing a non-delivery/missing mail claim. AdornedRusticDesigns is not responsible for non-delivered, missing, or mis-delivered packages.
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. AdornedRusticDesigns is NOT responsible for these additional charges, if any.
Buyers are responsible for any additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.